Phone Systems for Car Dealerships

Manage large call volumes and improve your customer experience with Florida Phones’s phone systems for car dealerships.

The Amazing Benefits of Cloud Phone Systems for Car Dealerships

A strong communications system can make all the difference between a sale and a lost opportunity at a car dealership. No matter if it’s answering customer inquiries or sending reminders and sales quotes – automobile dealers need to be quick on their feet when it comes to engaging with both potential buyers and existing customers having their car serviced.

Cloud Phone System Solutions Drive Car Dealership Sales

Standard phone systems are simply not equipped to cope with the volumes of a car dealership. Fast response and resolution are key differentiators that can drive sales. And delivering an exceptional buying or servicing experience is key to meeting them. Both are driven by how well your sales reps and service technicians communicate with prospective and existing customers.

A unified phone system for your car dealership ensures rich customer experiences with every interaction, and proper tracking and analytics for management.

Unified Communications for Your Dealership Phone System

In the digital age, many automotive consumers begin their purchasing journey online but prefer to speak to an agent to get their questions answered. Customers are interacting with the car dealership now in more ways, whether it be via phone, text, or even video calls.

By investing in a robust UCaaS solution like Florida Phones, auto dealerships can create seamless and efficient communication across all customer and business channels.

Customer Service in the Car Dealership Industry

The experience car dealerships offer across buying and servicing are an opportunity to gain competitive advantage for dealers that take action.

Facilitating better communications with the customer is the most important factor to stop them from heading to a competitor to book their next service or make their next purchase.

Car dealers that can solve the most common communication pain points for their customers and provide a positive seamless dealership and service lane experience can increase the lifetime value of customers through repeat business.

Superior Call Handling, Rich Customer Experience, and Robust Analytics

All In One Solution

A full featured phone system, call tracking, texting, chat, and video - all in one unified omnichannel platform.

Customer Engagement

Respond to customers quickly with our enhanced call routing and handle large volumes like a pro.

Integrations Made Simple

Our phone system integrates with tons of CRMs and we can make custom API's to your current system.

Features that set us apart

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Receptionist Console

Handle large volumes of calls and a missed call can mean a missed sale. The Receptionist Console enables you to route callers quickly to the proper departments or team members and ensure a smooth transition.

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CRM Integrations

Integrate your CRM tool for complete call tracking, logging customer interactions, and easily click-to-call potential clients.

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Reporting

View call logs and volumes to help monitor performance and track your return on advertising spends. Identify trends in call volumes to uncover new opportunities, generate marketing campaigns, or make adjustments to staffing.

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SMS/MMS Texting

Give potential buyers a quick and easy option to reach you with text messaging. Sales teams can quickly respond to potential opportunities or text appointment details and send pictures. Staff members can send pictures of issues found and text updates on service completion status.

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Paging Integration

Integrate paging with your phone system and quickly reach the service department to announce the arrival of an appointment, locate a sales team member or let the warehouse know there’s a call waiting for them.

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Mobile App

Take your business with you. Use your business number from the mobile app and reach advisors, sales members, and decision-makers – or let potential customers reach you at home without giving your personal information.

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Call Recording

Enrich customer interactions by recording important details. Use call recordings to train new team members and monitor and assess team performance.

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Video Conferencing

Conduct virtual visits and remote appointments or video chat during a service appointment or face-to-face communications. No need for an additional Zoom license.

Phone System Features include

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Auto Attendant

With the considerable number of calls often coming into a busy health center, the business of answering each one can be incredibly frustrating and time consuming. Florida Phones’s powerful auto attendant feature ensures each call is answered quickly and consistently and key information is delivered every time.

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Welcome Message & Hold Music

Making sure callers are welcomed properly every time is of utmost importance to healthcare providers. With Florida Phones’s welcome menu, callers can make sure they are being transferred to the right place every time. During busy periods customizable hold audio can play music or even deliver vital information or marketing messages.

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Interactive Voice Response (IVR)

IVR will free up administrative staff time. Your system automatically answers calls, presents a menu, and routes calls. Your callers can be routed to the right person or department, placed in a call queue or sent to a voicemail box. IVR menu options allow patients to access information like specialist availability, test results and more without needing to speak to anyone.

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Call Queue & Ring Group

Nobody enjoys waiting in a call queue. Thankfully, Florida Phones’s advanced call queue and routing software works harmoniously with all our other features to make sure calls are quickly and efficiently delivered to the necessary department or staff member, and callers are kept informed at every step of the queueing process.

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Website Live Chat

Today, many people prefer to communicate with businesses using text, rather than by phone. With Florida Phones’s phone systems for healthcare, your medical service can offer SMS messaging and live chat options as an alternative to video conferencing or phone calls.

Drive more revenue with advanced phone systems

Let’s talk about how Florida Phones can help you drive more revenue through smarter conversations and build a better phone system for your business.