Better Education Video Conferencing
Not your run-of-the-mill education video conferencing solution, Florida Phones’s Huddle and UCaaS solutions are easier to use. Hybrid learning is more engaging and effective with Florida Phones.
A+ Education Video Conferencing
Reliability
Up to 99.999% Uptime
You don’t have to worry about downtime or outages
Support
24/7 Customer Support
Should you ever need help, our US-based team is available to help.
Experience
Long History of Providing Communication Tools
Florida Phones have been providing communications for over 10 years
Features
Innovations in Communications
Our platform is used by Fortune 100 companies and have robust features that every business can utilize
Features that set us apart
Receptionist Console
Handle large volumes of calls and a missed call can mean a missed sale. The Receptionist Console enables you to route callers quickly to the proper departments or team members and ensure a smooth transition.
CRM Integrations
Integrate your CRM tool for complete call tracking, logging customer interactions, and easily click-to-call potential clients.
Reporting
View call logs and volumes to help monitor performance and track your return on advertising spends. Identify trends in call volumes to uncover new opportunities, generate marketing campaigns, or make adjustments to staffing.
SMS/MMS Texting
Give potential buyers a quick and easy option to reach you with text messaging. Sales teams can quickly respond to potential opportunities or text appointment details and send pictures. Staff members can send pictures of issues found and text updates on service completion status.
Video Conferencing
Conduct virtual visits and remote appointments or video chat during a service appointment or face-to-face communications. No need for an additional Zoom license.
Phone System Features include
Auto Attendant
With the considerable number of calls often coming into a busy health center, the business of answering each one can be incredibly frustrating and time consuming. Florida Phones’s powerful auto attendant feature ensures each call is answered quickly and consistently and key information is delivered every time.
Welcome Message & Hold Music
Making sure callers are welcomed properly every time is of utmost importance to healthcare providers. With Florida Phones’s welcome menu, callers can make sure they are being transferred to the right place every time. During busy periods customizable hold audio can play music or even deliver vital information or marketing messages.
Interactive Voice Response (IVR)
IVR will free up administrative staff time. Your system automatically answers calls, presents a menu, and routes calls. Your callers can be routed to the right person or department, placed in a call queue or sent to a voicemail box. IVR menu options allow patients to access information like specialist availability, test results and more without needing to speak to anyone.
Call Queue & Ring Group
Nobody enjoys waiting in a call queue. Thankfully, Florida Phones’s advanced call queue and routing software works harmoniously with all our other features to make sure calls are quickly and efficiently delivered to the necessary department or staff member, and callers are kept informed at every step of the queueing process.
Let’s Talk
Talk to one of our communication engineers to learn more about video conferencing and phone solutions.
