Cloud Communications for Government

Empower staff to stay connected and communicate more effectively when you upgrade to a cloud communications platform.

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Cost Effective Communication

In-office, remote, onsite at events-- our unified communications solution keeps your staff connected at all times.

24/7 Support

It’s bound to happen. You’re going to need to talk to support to answer questions and you can with our 24/7 US-based customer support.

International Calling Plans Available

Should you need it, you’ll have access to unlimited calling to over 40 countries.

Reliability

Up to 99.999% Uptime

You don’t have to worry about downtime or outages

Secure Video Conferencing

Looking for a Zoom alternative? Our proprietary video conferencing solution, Huddle, is secure. Feedback so far has been that it’s better than Zoom.

Experience

Long History of Providing Communication Tools

Florida Phones have been providing communications for over 10 years

Features

Innovations in Communications

Our platform is used by Fortune 100 companies and have robust features that every business can utilize

Features that set us apart

Receptionist Console

Handle large volumes of calls and a missed call can mean a missed sale. The Receptionist Console enables you to route callers quickly to the proper departments or team members and ensure a smooth transition.

CRM Integrations

Integrate your CRM tool for complete call tracking, logging customer interactions, and easily click-to-call potential clients.

Reporting

View call logs and volumes to help monitor performance and track your return on advertising spends. Identify trends in call volumes to uncover new opportunities, generate marketing campaigns, or make adjustments to staffing.

SMS/MMS Texting

Give potential buyers a quick and easy option to reach you with text messaging. Sales teams can quickly respond to potential opportunities or text appointment details and send pictures. Staff members can send pictures of issues found and text updates on service completion status.

Paging Integration

Integrate paging with your phone system and quickly reach the service department to announce the arrival of an appointment, locate a sales team member or let the warehouse know there’s a call waiting for them.

Mobile App

Take your business with you. Use your business number from the mobile app and reach advisors, sales members, and decision-makers  – or let potential customers reach you at home without giving your personal information.

Call Recording

Enrich customer interactions by recording important details. Use call recordings to train new team members and monitor and assess team performance.

Video Conferencing

Conduct virtual visits and remote appointments or video chat during a service appointment or face-to-face communications. No need for an additional Zoom license.

Phone System Features include

Auto Attendant

With the considerable number of calls often coming into a busy health center, the business of answering each one can be incredibly frustrating and time consuming. Florida Phones’s powerful auto attendant feature ensures each call is answered quickly and consistently and key information is delivered every time.

Welcome Message & Hold Music

Making sure callers are welcomed properly every time is of utmost importance to healthcare providers. With Florida Phones’s welcome menu, callers can make sure they are being transferred to the right place every time. During busy periods customizable hold audio can play music or even deliver vital information or marketing messages.

Interactive Voice Response (IVR)

IVR will free up administrative staff time. Your system automatically answers calls, presents a menu, and routes calls. Your callers can be routed to the right person or department, placed in a call queue or sent to a voicemail box. IVR menu options allow patients to access information like specialist availability, test results and more without needing to speak to anyone.

Call Queue & Ring Group

Nobody enjoys waiting in a call queue. Thankfully, Florida Phones’s advanced call queue and routing software works harmoniously with all our other features to make sure calls are quickly and efficiently delivered to the necessary department or staff member, and callers are kept informed at every step of the queueing process.

Website Live Chat

Today, many people prefer to communicate with businesses using text, rather than by phone. With Florida Phones’s phone systems for healthcare, your medical service can offer SMS messaging and live chat options as an alternative to video conferencing or phone calls.

Let’s Talk

Talk to one of our communication engineers to learn more about video conferencing and phone solutions.

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