Communicate Better, With VoIP Phone Systems For Healthcare

Discover a cost-effective, secure, and reliable medical office phone system that puts patient experience and communication at the heart of your practice.

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Experience the Benefits of the Cloud Phone System for Healthcare Practices

When you choose a VoIP phone system with Florida Phones, your healthcare practice, medical office, hospital, or care center instantly gains access to a host of VoIP features designed from the ground up to make your entire operation more efficient and effective than ever before.

VoIP for Healthcare

A healthcare phone system must be backed up by the best and latest digital technology to deliver critical information and communications efficiently. 

Florida Phones’s powerful VoIP phone system for healthcare practices is a cloud solution that ensures your patients are receiving the best possible experience while keeping information safe with the latest cybersecurity and HIPAA-compatible processes.

Better Healthcare Administration

Spend less time on administrative tasks with advanced VoIP features like auto-attendant, call routing and welcome menu options. Our unified communications platform combines phone, video, messaging, and faxing into one streamlined solution so that you can get the most from your communication system.

You can also integrate your CRM, ERP and other productivity apps with your phone system so that healthcare administrators have always have access to the information they need.

A Patient-First Approach

With the Florida Phones healthcare phone system, you can easily send patients alerts, notifications, and reminders. You can reduce wait times and improve responsiveness by using features that will enhance call handling and messaging.

Keep your focus on patient well-being by providing rapid test results, billing support and feedback options. 

Features that set us apart

Receptionist Console

Handle large volumes of calls and a missed call can mean a missed sale. The Receptionist Console enables you to route callers quickly to the proper departments or team members and ensure a smooth transition.

CRM Integrations

Integrate your CRM tool for complete call tracking, logging customer interactions, and easily click-to-call potential clients.

Reporting

View call logs and volumes to help monitor performance and track your return on advertising spends. Identify trends in call volumes to uncover new opportunities, generate marketing campaigns, or make adjustments to staffing.

SMS/MMS Texting

Give potential buyers a quick and easy option to reach you with text messaging. Sales teams can quickly respond to potential opportunities or text appointment details and send pictures. Staff members can send pictures of issues found and text updates on service completion status.

Paging Integration

Integrate paging with your phone system and quickly reach the service department to announce the arrival of an appointment, locate a sales team member or let the warehouse know there’s a call waiting for them.

Mobile App

Take your business with you. Use your business number from the mobile app and reach advisors, sales members, and decision-makers  – or let potential customers reach you at home without giving your personal information.

Call Recording

Enrich customer interactions by recording important details. Use call recordings to train new team members and monitor and assess team performance.

Video Conferencing

Conduct virtual visits and remote appointments or video chat during a service appointment or face-to-face communications. No need for an additional Zoom license.

Phone System Features include

Auto Attendant

With the considerable number of calls often coming into a busy health center, the business of answering each one can be incredibly frustrating and time consuming. Florida Phones’s powerful auto attendant feature ensures each call is answered quickly and consistently and key information is delivered every time.

Welcome Message & Hold Music

Making sure callers are welcomed properly every time is of utmost importance to healthcare providers. With Florida Phones’s welcome menu, callers can make sure they are being transferred to the right place every time. During busy periods customizable hold audio can play music or even deliver vital information or marketing messages.

Interactive Voice Response (IVR)

IVR will free up administrative staff time. Your system automatically answers calls, presents a menu, and routes calls. Your callers can be routed to the right person or department, placed in a call queue or sent to a voicemail box. IVR menu options allow patients to access information like specialist availability, test results and more without needing to speak to anyone.

Call Queue & Ring Group

Nobody enjoys waiting in a call queue. Thankfully, Florida Phones’s advanced call queue and routing software works harmoniously with all our other features to make sure calls are quickly and efficiently delivered to the necessary department or staff member, and callers are kept informed at every step of the queueing process.

Website Live Chat

Today, many people prefer to communicate with businesses using text, rather than by phone. With Florida Phones’s phone systems for healthcare, your medical service can offer SMS messaging and live chat options as an alternative to video conferencing or phone calls.

Patient Confidentiality is Our Top Priority

The privacy of our customers’ (and their customers’) data has always been a top priority. net2hone’s healthcare communication solution is available with HIPAA-ready call recording, voicemail and voicemail transcription features.

HIPAA-COMPATIBLE

Voicemail

Keep voicemails secure and ensure complete privacy and confidentiality with HIPAA-compatible voicemail from Florida Phones.

HIPAA-COMPATIBLE

Call Recording

Record essential information and ensure it stays safe and secure with a HIPAA-compatible call recording feature.

HIPAA-COMPATIBLE

Voicemail Transcription

Complete privacy and confidentiality for voicemail-to-email message transcriptions.

Security Protocol

HIPAA & BAA

We will also sign a business associate agreement (BAA) to ensure compliance and protect your healthcare practice.

What phone systems do hospitals use?

There are 3 main phone systems that hospitals use:

  • Internal PBX – a traditional hospital phone system where all hardware and equipment are installed on-site.
  • IP-PBX – is a mix of cloud phone systems with traditional PBX. 
  • Cloud-Based Systems – the most secure, reliable, and cost-effective phone system for hospitals due to all equipment and hardware are hosted on external servers.
What is the best phone system for small medical offices?

The best phone system for small medical offices is typically a VoIP solution.

These systems offer features such as call forwarding, voicemail-to-email, and automated attendants. They are HIPAA-compliant, ensuring patient information security, and integrate well with Electronic Health Records (EHR) and practice management systems. VoIP systems are cost-effective, scalable, and provide robust customer support, making them ideal for the dynamic needs of medical practices.

Do hospitals use VoIP?

Definitely, yes. The VoIP phone system is the most modern and future-reach phone system for hospitals and clinics. It helps them increase productivity, provide better service, improve patient experience, and reduce the costs of telecommunication services. 

Are VoIP phones HIPAA compliant?

Absolutely, yes. All our devices and equipment meet the following requirements: authentication, encryption, and business associate agreement to keep patient information confidential. 

Is Florida Phones HIPAA Compliant?

At Florida Phones, we take our responsibilities regarding customer data extremely seriously which is why we launched a HIPAA compliance program for select Florida Phones communications and collaboration solutions. We will also sign a business associate agreement (BAA) to ensure compliance and protect your healthcare practice.

It’s Time To Communicate Better With VoIP Healthcare Phone System

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