communicate better, with VoIP phone systems for healthcare

Discover a cost-effective, secure, and reliable medical office phone system that puts patient experience and communication at the heart of your practice.

VoIP for Healthcare

A healthcare phone system must be backed up by the best and latest digital technology to deliver critical information and communications efficiently.

Florida Phones powerful VoIP phone system for healthcare practices is a cloud solution that ensures your patients are receiving the best possible experience while keeping information safe with the latest cybersecurity and HIPAA-compatible processes.

experience the benefits of the cloud phone system for healthcare practices

When you choose a VoIP phone system with Florida Phones, your healthcare practice, medical office, hospital, or care center instantly gains access to a host of VoIP features designed from the ground up to make your entire operation more efficient and effective than ever before.

Increase Productivity

Spend less time redirecting calls and more time delivering an incredible experience for your service users with many automated features including auto attendant, auto dialer, intelligent routing, voice and touch activated menus and more.

Reduce costs

With all your telephony needs hosted in the cloud, there is nothing to maintain but your computers and handsets. Plus, with all the features provided by Florida Phones, there’s no need to spend on additional services.

improve patient experiance

When calling into your healthcare center, patients can quickly and easily be put through to the right department or caregiver and have their inquiry dealt with in a timely and sensitive manner.

security and reliability

Florida Phones is proud to state that it offers HIPAA compatible products and services, so your patients can relax knowing their data is safe and secure.

Better Healthcare
Administration

Spend less time on administrative tasks with advanced VoIP features like auto-attendant, call routing and welcome menu options. Our unified communications platform combines phone, video, messaging, and faxing into one streamlined solution so that you can get the most from your communication system.

You can also integrate your CRM, ERP and other productivity apps with your phone system so that healthcare administrators have always have access to the information they need.

A Patient First Approach

With the Florida Phones healthcare phone system, you can easily send patients alerts, notifications, and reminders. You can reduce wait times and improve responsiveness by using features that will enhance call handling and messaging.

Keep your focus on patient well-being by providing rapid test results, billing support and feedback options. 

features that set us apart

See how your car dealership phone system can drive more sales with Florida Phones’s advanced features.

Auto attendant

With the considerable number of calls often coming into a busy health center, the business of answering each one can be incredibly frustrating and time consuming. Florida Phones’s powerful auto attendant feature ensures each call is answered quickly and consistently and key information is delivered every time.

call queue & routing

Nobody enjoys waiting in a call queue. Thankfully, Florida Phones’s advanced call queue and routing software works harmoniously with all our other features to make sure calls are quickly and efficiently delivered to the necessary department or staff member, and callers are kept informed at every step of the queueing process.

welcome menu & hold music

Making sure callers are welcomed properly every time is of utmost importance to healthcare providers. With Florida Phones’s welcome menu, callers can make sure they are being transferred to the right place every time. During busy periods customizable hold audio can play music or even deliver vital information or marketing messages.

sms messaging & live chat

Today, many people prefer to communicate with businesses using text, rather than by phone. With Florida Phones’s phone systems for healthcare, your medical service can offer SMS messaging and live chat options as an alternative to video conferencing or phone calls.

mobile app

In today’s world where remote working and out-of-office care is becoming increasingly popular, a robust mobile communication solution is no longer an optional extra. Make sure your healthcare professionals are always reachable with Florida Phones’s powerful and secure mobile app. Make and receive calls, send texts and live chat, and much more with the Florida Phones mobile app for your healthcare provider.

medical office software integration

The modern healthcare provider needs to leverage several platforms – both internal and external – to make sure they are delivering the best experience possible to their patients. With seamless integration with many of the best and most popular medical office software platforms, Florida Phones makes sure your healthcare professionals always have access to the information they need to deliver superior levels of care.

call handling

Provide round-the-clock accessibility to patients and stakeholders with call center capabilities. Advanced call-handling features, like auto-attendant and intelligent routing, help you provide a better call experience. Handle simultaneous calls and high call volumes while continuously providing the best quality of care.

interactive voice response (IVR)

IVR will free up administrative staff time. Your system automatically answers calls, presents a menu, and routes calls. Your callers can be routed to the right person or department, placed in a call queue or sent to a voicemail box. IVR menu options allow patients to access information like specialist availability, test results and more without needing to speak to anyone.

video conferencing

Use Florida Phones’s password-protected, encrypted, and secure videoconferencing tool Huddle for business meetings and mentorship. You have the flexibility to use a laptop, desktop or mobile device.

information dissemination & alerts

Working in healthcare, you may need to broadcast reminders, alerts and emergency information in real-time. You can integrate the Florida Phones phone system with on-premises hardware like buzzers, alarms, and public address systems, so you’re always prepared.

Voicemail

Keep voicemails secure and ensure complete privacy and confidentiality with HIPAA-compatible voicemail from Florida Phones.

Voicemail Transcription

Complete privacy and confidentiality for voicemail-to-email message transcriptions.

Call Recording

Record essential information and ensure it stays safe and secure with a HIPAA-compatible call recording feature.

HIPAA & BAA

We will also sign a business associate agreement (BAA) to ensure compliance and protect your healthcare practice.

healthcare phone systems faqs

what phone systems do hospitals use?

There are 3 main phone systems that hospitals use:

  • Internal PBX – a traditional hospital phone system where all hardware and equipment are installed on-site.
  • IP-PBX – is a mix of cloud phone systems with traditional PBX.
  • Cloud-Based Systems – the most secure, reliable, and cost-effective phone system for hospitals due to all equipment and hardware are hosted on external servers.
what is the best phone system for small medical offices?

The best phone system for small medical offices is typically a VoIP solution.

These systems offer features such as call forwarding, voicemail-to-email, and automated attendants. They are HIPAA-compliant, ensuring patient information security, and integrate well with Electronic Health Records (EHR) and practice management systems. VoIP systems are cost-effective, scalable, and provide robust customer support, making them ideal for the dynamic needs of medical practices.

do hospitals use voip?

Definitely, yes. The VoIP phone system is the most modern and future-reach phone system for hospitals and clinics. It helps them increase productivity, provide better service, improve patient experience, and reduce the costs of telecommunication services. 

are voip phones hippa compliant?

Absolutely, yes. All our devices and equipment meet the following requirements: authentication, encryption, and business associate agreement to keep patient information confidential. 

is Florida voip hipaa compliant?

At Florida Phones, we take our responsibilities regarding customer data extremely seriously which is why we launched a HIPAA compliance program for select Florida Phones communications and collaboration solutions. We will also sign a business associate agreement (BAA) to ensure compliance and protect your healthcare practice.

it's time to communicate better with voip healthcare phone systems

Get Started