Phone Systems for
Car Dealerships

Manage large call volumes and improve your customer experience with Florida Phones’s phone systems for car dealerships.

the amazing benefits of cloud phone systems for car dealerships

A strong communications system can make all the difference between a sale and a lost opportunity at a car dealership. No matter if it’s answering customer inquiries or sending reminders and sales quotes – automobile dealers need to be quick on their feet when it comes to engaging with both potential buyers and existing customers having their car serviced.

Cloud Phone System Solutions Drive Car Dealership Sales

Standard phone systems are simply not equipped to cope with the volumes of a car dealership. Fast response and resolution are key differentiators that can drive sales. And delivering an exceptional buying or servicing experience is key to meeting them.  Both are driven by how well your sales reps and service technicians communicate with prospective and existing customers. 

A unified phone system for your car dealership ensures rich customer experiences with every interaction, and proper tracking and analytics for management.

Unified Communications for Your Dealership Phone System

In the digital age, many automotive consumers begin their purchasing journey online but prefer to speak to an agent to get their questions answered. Customers are interacting with the car dealership now in more ways, whether it be via phone, text, or even video calls.   

By investing in a robust UCaaS solution like Florida Phones, auto dealerships can create seamless and efficient communication across all customer and business channels.

Customer Service in the Car Dealership Industry

The experience car dealerships offer across buying and servicing are an opportunity to gain competitive advantage for dealers that take action.

Facilitating better communications with the customer is the most important factor to stop them from heading to a competitor to book their next service or make their next purchase.

Car dealers that can solve the most common communication pain points for their customers and provide a positive seamless dealership and service lane experience can increase the lifetime value of customers through repeat business.

features that set us apart

See how your car dealership phone system can drive more sales with Florida Phones’s advanced features.

Receptionist Console

Car dealerships handle large volumes of calls and a missed call can mean a missed sale. The Receptionist Console enables you to route callers quickly to the proper departments or team members and ensure a smooth transition.

Paging Integration

Integrate paging with your phone system and quickly reach the service department to announce the arrival of an appointment, locate a sales team member to assist a customer browsing the lot, or let the warehouse know there’s a call waiting for them.

CRM Integrations

Integrate your CRM tool for complete call tracking, logging customer interactions, and easily click-to-call potential clients. Seamless integrations available for Dealersocket, Vinsolutions, eLeads, PurpleCloud, Zoho, and more.

Mobile App

Take the dealership with you. Use your business number from the mobile app and reach advisors, sales members, and decision-makers while out on a test drive – or let potential auto buyers reach you at home without giving your personal information.

Robust Analytics

View call logs and volumes to help monitor performance and track your return on advertising spends. Identify trends in call volumes to uncover new opportunities, generate marketing campaigns, or make adjustments to staffing.

Call Recording

Enrich customer interactions by recording important details such as which color or features they prefer or what services they need performed. Use call recordings to show examples of potential auto buyer sales calls to train new team members and monitor and assess team performance.

SMS/MMS Texting

Give potential buyers a quick and easy option to reach you with text messaging. Sales teams can quickly respond to potential opportunities or text appointment details and send pictures of vehicles. Service technicians can send pictures of issues found and text updates on service completion status.

Video Conferencing

Conduct virtual showroom visits and remote appointments or video chat during a service appointment or face-to-face communications as if the customer was right in the car dealership with you.

drive more revenue with advanced phone systems for car dealerships

Let’s talk about how Florida Phones can help you drive more revenue through smarter conversations and build a better phone system for your car dealerships.

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